About accommodation |
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What are the check-in
and checkout times? |
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Check-in is available
from 15:00. Checkout must be completed
by 11:00. |
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Can I leave my baggage
before checking in or after checking
out? |
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You can leave it in
the cloakroom on the first floor. |
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Can I send my baggage
ahead, when I stay overnight? |
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We keep your baggage
at the front desk until your arrival.
Please use the address below:
Hotel Sardonyx Tokyo
1-13-7, Hacchobori, Chuo-ku, Tokyo 104-0032
Phone: 03-3553-7200
Clearly specify your name (also in katakana)
and the date of arrival. Please note
that you may not include cash, valuables,
fragile goods, and goods requiring temperature/humidity
control in the baggage. |
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Can I bring a small
child? |
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If the child does
not require a separate bed, no additional
accommodation rate is charged. |
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How many days in advance
can I make a reservation? |
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Room reservations are
accepted three months before the date
of arrival. |
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Do you have a cancellation
policy? |
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When needed, cancel
your reservations until two days before
the date of arrival. A cancellation
charge will be billed after this date.
20% of the accommodation rate is charged
for a cancellation on the day before
your arrival, 80% on the day of arrival,
and 100% for a no-show. |
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Do you have laundry
service? |
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Yes. Fill in the laundry
service form in your room and call the
front desk. If you order by 10:00 am,
you will receive the laundry in the
evening of the same day. Service is
not available on Sundays and holidays.
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Do you accept credit
cards? |
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We accept JCB, Visa,
Master, Amex, and Diners. |
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Do you have a launderette?
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It is available in
the laundry room on the fourth floor.
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Do you have any curfew? |
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Once you have checked
in, there are no such restrictions.
The entrance is locked, however, at
2:00 a.m. for security reasons. The
guests can unlock the door with their
room keys. |
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Can I secure the same
room for a multiple-night stay? |
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Please tell us so when
you make the reservations. You may leave
your baggage in the room during your
stay. Please note that the hotel assumes
no responsibility for valuables left
in the room. |
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Can I use the room
after 11 a.m.? |
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Though all rooms are
cleaned between 11:00 and 14:00, guests
staying multiple nights in the same
room can use the room after 11 a.m.
Hang the “Do not disturb” sign on the
door, and your room will not be cleaned.
Used towels and yukata (cotton bathrobe)
can be replaced at the front desk upon
request.
Guests checking out may use the room
for an additional charge subject to
availability. Inform the staff at the
front desk beforehand. The additional
charge is 30% of the accommodation rate
until 13:00, 50% until 15:00, and 100%
after 15:00 (same as an overnight stay). |
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Do you accept unaccompanied
minors (under 20)? |
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When minors not accompanied
by adults want to stay at the hotel,
consent by a parent or guardian is required
on orders of the government. A written
consent needs to be submitted when checking
in. Please note that junior high school
students or younger children cannot
stay unless accompanied by an adult. |
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Is there a convenience
store near the hotel? |
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There is a Lawson’s
opposite the hotel. |
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Is there an ATM near
the hotel? |
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The Bank of Tokyo-Mitsubishi
UFJ and Mizuho Bank have ATMs that are
a one-minute walk from the hote. There
is an ATM designed for convenience stores
in the Lawson’s opposite the hotel.
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